Shipping Protection & Tipping Policy

At West Paw Pets, we believe customers should have a clear and transparent checkout experience. Certain optional services may be offered during checkout, including Shipping Protection and Tipping. These services are entirely optional and are never required to complete a purchase.

1. Optional Checkout Services

Shipping Protection and Tipping are voluntary add-ons. They will only be included in your order when you choose to add or select them during checkout.

Shipping Protection
Shipping Protection provides additional coverage for eligible issues that may occur while your package is in transit, including certain cases involving loss, damage, or theft.

Tipping
Tipping is an optional way for customers to show appreciation for the team members involved in order fulfillment and customer support.

You are under no obligation to purchase Shipping Protection or leave a tip, and choosing not to do so will not affect the processing or fulfillment of your order.

2. Shipping Protection Coverage

When Shipping Protection is added to an order, eligible shipments may receive protection against certain delivery-related incidents that occur during transit.

Coverage may be subject to specific terms, conditions, limitations, and exclusions. For complete details regarding Shipping Protection, please review our policy page:

https://westpawpets.com/pages/shipping-protection-tipping-policy

3. Refunds for Shipping Protection and Tips

We understand that customers may occasionally select an optional service by mistake or simply change their minds after placing an order.

If you would like to remove Shipping Protection or a Tip from your purchase, you may contact us to request a refund of the applicable optional charge.

Eligible Shipping Protection and Tip amounts may be refunded in full upon request, including when the related order has already been shipped.

No additional explanation is required. If the service was selected accidentally or you no longer wish to keep it, simply contact our customer support team and we will assist with your request.

Please note that a refund of Shipping Protection or a Tip applies only to the applicable optional service charge and does not automatically cancel, modify, or refund the merchandise included in your order.

4. Contact Us

If you have questions about Shipping Protection, Tipping, or would like to request a refund for either optional service, please contact our customer support team.

Phone / SMS: +1 ( 424 ) 424-5486
Email: support@westpawpets.com

Our team will be happy to assist with your request and help make your shopping experience as straightforward and worry-free as possible.