Website Terms of Use

These Website Terms of Use govern access to and use of the Westpawpets online store, including the website, its content, interactive functions, customer-service features, and other services made available through the site.

The website is operated by Alxin Hong Kong Limited.

Purchases made through Westpawpets may also be subject to separate policies, including our Terms of Purchase, Privacy Policy, Refund Policy, Shipping Policy, and any additional conditions presented during checkout.

By visiting, browsing, submitting information through, or otherwise using this website, you confirm that you have reviewed and accepted these Terms of Use. If you do not agree with them, you should stop using the website.

1. Information You Provide to Us

When you enter or submit information through Westpawpets, you are responsible for ensuring that the information is accurate, complete, current, and not misleading.

This may include information such as:

• Your name;

• Shipping and delivery details;

• Billing information;

• Contact details;

• Account information; and

• Payment-related information.

If any of these details change, you are responsible for updating them promptly where an update option is available.

Westpawpets is not responsible for delivery failures, processing delays, communication problems, or other issues caused by incorrect, incomplete, or outdated information supplied by the customer.

2. Privacy and Handling of Personal Data

We recognize the importance of protecting personal information.

The way in which we collect, store, process, use, and disclose personal data is described in our applicable Privacy Policy.

By browsing the Westpawpets website, submitting an order, contacting Customer Support, or otherwise using our services, you acknowledge that your information may be processed in accordance with that policy and applicable data-protection requirements.

3. Website Content, Intellectual Property, and Access Rights

Unless otherwise stated, content displayed or made available through the Westpawpets website is owned by, licensed to, or otherwise lawfully used by Alxin Hong Kong Limited.

Protected materials may include, among other things:

• Product images and photography;

• Logos and brand elements;

• Trademarks and trade names;

• Illustrations and graphics;

• Written descriptions and other text;

• Page layouts and design elements;

• Audio or video materials;

• Software and source code;

• Website functionality; and

• Other proprietary content.

These materials may be protected by copyright, trademark, intellectual-property, and related laws.

We provide you with a limited, revocable, non-exclusive, non-transferable right to access and use the website for lawful personal shopping and informational purposes.

Without our prior written permission, you must not:

• Reproduce, republish, distribute, sell, sublicense, or commercially exploit website content;

• Copy or imitate the appearance, layout, or functionality of the Westpawpets website;

• Frame, mirror, clone, or reproduce substantial portions of the website;

• Use bots, crawlers, scraping technologies, automated extraction tools, or similar systems to collect website information;

• Introduce malware, viruses, harmful scripts, malicious code, or other disruptive technology;

• Attempt to interfere with website security, availability, performance, or normal operation;

• Place excessive or unreasonable loads on our systems or infrastructure; or

• Use Westpawpets branding, intellectual property, or proprietary content for unauthorized commercial purposes.

Where we reasonably believe that a user is violating these Terms, misusing the platform, or creating a security or operational risk, we may restrict, suspend, or terminate access to the website.

4. Reviews, Comments, and Other User Content

Westpawpets may allow customers or visitors to submit reviews, comments, suggestions, photographs, videos, feedback, or other materials.

You remain responsible for any content that you submit.

By providing user-generated content, you represent that the material:

• Is truthful and lawful;

• Does not contain defamatory, abusive, threatening, obscene, fraudulent, or intentionally misleading material;

• Does not infringe another person's copyright, trademark, privacy, publicity, or other legal rights;

• Does not contain malware, harmful files, spam, or malicious code; and

• Is not submitted through a false identity or deceptive contact information.

When you submit content to Westpawpets, you grant Alxin Hong Kong Limited a worldwide, perpetual, non-exclusive, transferable, sublicensable, and royalty-free license to use, reproduce, modify, adapt, translate, publish, display, distribute, promote, and otherwise use that material in connection with our website, advertising, social-media activities, marketing, and other commercial communications.

To the extent permitted by applicable law, this license allows us to use submitted content without obtaining additional approval or paying additional compensation.

We may, but are not required to, review, reject, edit, restrict, or remove user-generated content that violates these Terms or that we reasonably consider inappropriate.

5. Third-Party Websites and Services

Our website may contain links to, or interact with, services operated by third parties.

These may include:

• Payment providers;

• Shipping or courier companies;

• Tracking platforms;

• External websites;

• Applications; or

• Other online services.

Such third-party services are provided for convenience and may operate independently from Westpawpets.

Neither Westpawpets nor Alxin Hong Kong Limited controls those external platforms. Accordingly, we are not responsible for their availability, content, accuracy, security practices, privacy procedures, products, services, or commercial conduct.

Your use of any third-party website or service is governed by that provider's own terms, policies, and procedures.

You access external services at your own discretion and should review the applicable third-party terms before using them.

6. Website Availability and Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Westpawpets website, its content, services, functionality, and product listings are provided on an “as is” and “as available” basis.

We do not guarantee that:

• The website will operate continuously or without interruption;

• Access will always be secure or error-free;

• Technical problems will be corrected immediately;

• All website information will remain complete, current, or entirely free from error;

• Our servers or systems will always be free of viruses or harmful components; or

• Every product or service will satisfy every individual expectation, preference, or intended use.

Where legally permitted, we disclaim implied warranties or conditions relating to merchantability, satisfactory quality, fitness for a particular purpose, non-infringement, trade practice, or prior dealings.

Nothing in these Terms removes or limits any warranty, guarantee, statutory protection, or consumer right that cannot legally be excluded.

7. Limits on Our Liability

Use of the Westpawpets website is subject to the risks ordinarily associated with use of online services.

To the maximum extent permitted by law, Alxin Hong Kong Limited, Westpawpets, and their directors, officers, employees, contractors, agents, affiliates, logistics providers, and service providers will not be liable for indirect, incidental, special, punitive, exemplary, or consequential losses arising from or relating to:

• An inability to access or use the website;

• Website downtime or interruption;

• Technical errors or network failures;

• System or server problems;

• The purchase, installation, use, misuse, or performance of products;

• Unauthorized access to, interception of, or alteration of customer information;

• Loss of data;

• Loss of profit, revenue, goodwill, anticipated savings, or business opportunities; or

• Acts, omissions, content, or services provided by third parties.

Where liability cannot lawfully be excluded, our liability will be restricted only to the extent permitted under applicable law.

Any contractual claim connected with use of the website must be brought within one year from the event giving rise to the claim, unless applicable law requires a longer period.

8. Your Responsibility to Indemnify Us

To the extent permitted by law, you agree to indemnify, defend, and hold harmless Alxin Hong Kong Limited, Westpawpets, and their respective directors, officers, employees, contractors, agents, service providers, and affiliates from claims, liabilities, damages, losses, penalties, expenses, or legal costs arising from:

• Your breach of these Terms of Use;

• Your unlawful, fraudulent, abusive, or improper use of the website;

• Content or information submitted by you; or

• Your infringement of another person's intellectual-property, privacy, contractual, or other legal rights.

This obligation does not apply to the extent that the relevant loss or liability results directly from negligence, unlawful conduct, or other legal fault attributable to Alxin Hong Kong Limited.

9. Electronic Communications

When you use Westpawpets, submit an inquiry, place an order, or communicate with us electronically, you agree that we may respond or provide notices to you electronically.

Such communications may include:

• Order confirmations;

• Customer-service correspondence;

• Shipping and delivery notices;

• Account-related notifications;

• Policy changes;

• Operational communications; and

• Legal disclosures or notices.

Except where applicable law requires another method of delivery, you agree that electronic notices and records may satisfy legal requirements that information be provided in writing.

10. Copyright and Intellectual-Property Notices

Westpawpets respects the intellectual-property rights of others.

If you believe that material appearing on our website infringes copyright or another protected right, please send us a written notice containing enough information for us to investigate the matter.

Your notice should include:

• Your physical or electronic signature;

• Identification of the copyrighted or protected work involved;

• A description of the allegedly infringing material;

• The specific page, location, or URL where the material appears;

• Your full name and contact details;

• A statement that you have a good-faith belief that the disputed use is not authorized by the rights holder, its representative, or applicable law; and

• A statement confirming that the information provided in your notice is accurate and that you are authorized to act for the rights holder where applicable.

Intellectual-property notices may be sent to:

support@westpawpets.com

11. Circumstances Beyond Our Control

Alxin Hong Kong Limited will not be responsible for a delay, interruption, or failure to perform an obligation where the issue is caused by circumstances beyond our reasonable control.

Such circumstances may include, without limitation:

• Natural disasters;

• Fire, flooding, storms, or extreme weather;

• Epidemics, pandemics, or public-health emergencies;

• War, terrorism, civil unrest, or government restrictions;

• Strikes, labor disputes, or significant workforce shortages;

• Transportation interruption;

• Courier or logistics failures;

• Customs delays or border restrictions;

• Internet, telecommunications, electricity, or infrastructure failures;

• Major supply-chain disruption; or

• Acts or omissions of independent third-party service providers.

Where such an event affects our ability to perform an obligation, that obligation may be suspended for the duration of the relevant circumstances.

We will take reasonable steps to resume normal performance when reasonably practicable.

12. Ownership and Risk of Purchased Products

Ownership of and risk relating to products purchased through Westpawpets will be determined in accordance with our applicable Terms of Purchase and mandatory consumer-protection laws.

Where legally permitted, risk of loss or damage may transfer when products are delivered to the designated shipping carrier.

However, nothing in this section is intended to reduce or eliminate statutory rights that apply to consumers under applicable law.

13. Governing Law and Disputes

These Terms of Use and disputes arising from or connected with the Westpawpets website are governed by the laws of England and Wales, without regard to conflict-of-law principles.

Subject to mandatory consumer rights that may apply in your country or region of residence, disputes concerning these Terms or use of the website will be submitted to the courts of England and Wales.

Nothing in this section is intended to prevent a consumer from relying on mandatory legal rights or protections available under the laws of the country in which that consumer ordinarily resides.

14. Severability, Transfer, and Assignment

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be limited, modified, or removed only to the extent necessary to address the relevant issue.

The remaining provisions will continue in effect.

You may not assign, transfer, delegate, or otherwise dispose of your rights or obligations under these Terms without our prior written consent.

Alxin Hong Kong Limited may transfer or assign its rights and obligations under these Terms in connection with a:

• Corporate restructuring;

• Business reorganization;

• Merger;

• Sale;

• Transfer of operations; or

• Similar corporate transaction.

Any such transfer will remain subject to applicable law and must not unlawfully reduce mandatory rights available to customers.

15. Entire Agreement and Enforcement

These Website Terms of Use, together with policies expressly incorporated or referenced by them, including our:

• Privacy Policy;

• Terms of Purchase;

• Refund Policy;

• Shipping Policy; and

• Other applicable website policies,

constitute the agreement between you and Alxin Hong Kong Limited concerning your use of the Westpawpets website.

They supersede previous discussions, proposals, communications, understandings, or representations relating to the same subject matter.

If we do not immediately enforce a provision of these Terms, that does not mean we have waived that provision or our right to enforce it at a later time.

16. Company and Customer Support Details

Questions about these Terms of Use or the operation of the Westpawpets website may be directed to us using the information below.

Brand Name: Westpawpets

Company Name: Alxin Hong Kong Limited

Company Address:
Unit 605, 6/F, Wing On Plaza
62 Mody Road, Tsim Sha Tsui
Kowloon, Hong Kong

Support Email: support@westpawpets.com

Customer Service Phone: +1 (424) 424-5486