Purchase Terms & Conditions

Effective Date: June 2026

These Purchase Terms & Conditions apply to purchases made through Westpawpets and set out the principal rules governing transactions completed through our online store.

By submitting an order and completing payment, you confirm that you have reviewed and accepted these Purchase Terms & Conditions. They should be read together with our Privacy Policy and any other terms or policies that apply to use of our website.

We recommend reviewing these terms carefully before completing your purchase.

1. Eligibility to Place an Order

By purchasing through Westpawpets, you represent that:

• You are at least 18 years old;

• You have the legal capacity to enter into a binding purchase agreement;

• Your purchase is permitted under the laws applicable in your country or region; and

• You will use any products purchased from us in accordance with applicable local requirements.

Where permitted by applicable law, communications with our Customer Support team, including electronic or telephone communications, may be retained for service-quality, operational, security, or recordkeeping purposes.

2. Personal Information and Transaction Security

Personal information and payment-related data collected in connection with a transaction are handled in accordance with our applicable Privacy Policy.

By placing an order with Westpawpets, you acknowledge that information submitted through our website, checkout process, or Customer Support channels may be processed as described in that policy.

Our privacy practices may be revised periodically. Continued use of our services following an applicable policy update will be subject to the version of the policy then in effect.

3. Order Review and Acceptance

Submitting an order does not automatically require Westpawpets to accept or fulfill it.

We reserve the right to review, suspend, reject, or cancel an order where reasonably necessary, including circumstances involving:

• Insufficient or unavailable inventory;

• Suspected payment or transaction risk;

• Incorrect pricing or technical errors;

• Incomplete or inconsistent order information; or

• A need for additional identity or payment verification.

In certain situations, we may request reasonable verification before an order is approved for shipment.

If we cancel an order after payment has been successfully authorized or collected, the applicable amount will be returned to the original payment method.

Product prices, descriptions, specifications, promotional offers, and other commercial information may also be updated from time to time without advance notice.

4. Product Descriptions and Visual Presentation

We make reasonable efforts to ensure that product photographs, descriptions, measurements, specifications, and other information displayed on the Westpawpets website are accurate.

However, minor differences may occur.

For example, the appearance of a product on your screen may vary due to:

• Monitor or device display settings;

• Lighting and photography conditions;

• Production tolerances;

• Material characteristics; or

• Minor manufacturing variations.

Accordingly, we cannot guarantee that every color, measurement, finish, or other visual characteristic will appear exactly the same as it does on a digital display.

Customers are encouraged to review all available product information before placing an order, including when using an accelerated or express checkout method.

If the product received materially differs from its online description or representation, you may contact us and pursue the remedies available under our applicable return policy.

5. Incorrect Prices and Website Errors

While we take reasonable care when maintaining our online store, pricing, product, or typographical errors may occasionally occur.

Westpawpets is not required to complete a sale at a price that was displayed incorrectly because of a technical, administrative, or system error.

If an error is identified before shipment, we may:

• Place the affected order on hold;

• Contact you regarding the issue;

• Cancel the affected item or order; and

• Issue an applicable refund to the original payment method.

We may also correct inaccurate prices, descriptions, promotional information, or typographical errors appearing on the website at any time.

6. Product Availability and Delivery Timeframes

Inventory information displayed on our website reflects our current estimates but should not be interpreted as a guarantee that a particular item will remain available until fulfillment is completed.

Although we aim to process orders efficiently, international delivery may generally require up to 30 days after payment has been validated.

Delivery times are estimates and may be affected by circumstances outside our reasonable control, including:

• Courier or postal delays;

• Customs inspections or clearance procedures;

• Weather events;

• Transportation interruptions;

• Public holidays; or

• International supply-chain disruptions.

An item appearing as “in stock” does not guarantee immediate dispatch.

If a product becomes unavailable after your order has been submitted, we may contact you, remove the unavailable product from the order, and adjust or refund the corresponding amount as appropriate.

7. International Orders and Import Requirements

Customers placing orders for delivery outside the country or region from which the shipment originates should be aware that cross-border purchases may be subject to different local requirements.

Depending on the destination:

• Manufacturer or regional warranties may not apply;

• Localized Customer Support services may not be available;

• Product instructions, assembly information, or safety notices may be supplied only in English; and

• Certain products may not satisfy every labeling requirement that applies in the destination jurisdiction.

The customer is responsible for determining whether a product may lawfully be imported, possessed, or used in the intended destination.

Westpawpets does not guarantee that every product offered through the website will comply with every local import, labeling, or regulatory requirement worldwide.

8. Customs Duties, VAT, and Import Fees

Shipping charges shown during checkout do not necessarily include taxes or fees imposed by authorities in the destination country.

Unless specifically stated otherwise during checkout, customers are responsible for any applicable:

• Customs duties;

• Import taxes;

• Value-Added Tax (VAT);

• Customs-processing charges;

• Border-clearance fees; or

• Similar government or carrier-imposed charges.

These amounts may be collected separately by customs authorities, local government agencies, postal operators, or delivery carriers.

Any such charges are the responsibility of the customer and are not included in the purchase price unless expressly indicated otherwise at checkout.

9. Governing Law

These Purchase Terms & Conditions, together with transactions completed through our online store, are governed by and interpreted in accordance with the laws of England and Wales, while remaining subject to any mandatory consumer-protection rights that may apply in the customer’s country or place of residence.

Nothing in these terms is intended to exclude rights that cannot lawfully be excluded under applicable consumer-protection legislation.

10. Business and Customer Support Information

The online store operates using the following business information:

Brand Name: Westpawpets

Company Name: Alxin Hong Kong Limited

Company Address:
Unit 605, 6/F, Wing On Plaza
62 Mody Road, Tsim Sha Tsui
Kowloon, Hong Kong

For questions regarding these Purchase Terms & Conditions, an existing order, payment, shipping, or other purchase-related matters, please contact our Customer Support team:

Support Email: support@westpawpets.com

Customer Service Phone: +1 (424) 424-5486

When contacting us about an existing transaction, please include your Order Number and the email address used during checkout whenever possible so that we can locate the relevant purchase more efficiently.